Customer Service Representative

3 weeks ago


Mocksville, North Carolina, United States Hayward Full time

Job Summary

Hayward Holdings Inc. is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for processing and managing high-volume requests from Direct Buy customers and internal Sales teams.

Responsibilities

  • Deal directly with Direct Buy customers via email, telephone, fax, and EDI to resolve order inquiries and execute sales programs.
  • Process credits or replacement product requests submitted by Sales teams.
  • Work with Sales, Marketing, and other departments to provide excellent customer care to Direct Buy customers.

Requirements

  • 3+ years of experience in a B2B customer-facing customer service team.
  • Experience with order management tools and Salesforce system.
  • Strong communication and problem-solving skills.

About Hayward

Hayward is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market. We offer a hybrid work schedule and opportunities for growth and development.



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