Customer Service Representative
3 weeks ago
Job Summary
Hayward Holdings Inc. is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for processing and managing high-volume requests from Direct Buy customers and internal Sales teams.
Responsibilities
- Deal directly with Direct Buy customers via email, telephone, fax, and EDI to resolve order inquiries and execute sales programs.
- Process credits or replacement product requests submitted by Sales teams.
- Work with Sales, Marketing, and other departments to provide excellent customer care to Direct Buy customers.
Requirements
- 3+ years of experience in a B2B customer-facing customer service team.
- Experience with order management tools and Salesforce system.
- Strong communication and problem-solving skills.
About Hayward
Hayward is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market. We offer a hybrid work schedule and opportunities for growth and development.
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