Branch Operations Specialist II
4 weeks ago
At Suffolk Credit Union, we're committed to empowering our members and building a stronger community. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business.
Key Responsibilities
- Deliver exceptional member service by addressing requests, complaints, and issues promptly and effectively.
- Exhibit strong knowledge of Credit Union products and services, identifying opportunities for cross-sell, retention, and member acquisition.
- Assist in daily cash handling, teller operations, and vault transactions, ensuring accuracy, security, and compliance.
- Build strong relationships with members to enhance engagement and identify referral opportunities.
- Accurately process member transactions while maintaining confidentiality and adherence to regulations.
- Provide guidance and support to staff on Personal Banker tasks, such as account opening/closing, debit card servicing, and fraud claims.
- Help with daily teller drawer reconciliation and vault operations while supporting ATM/ITM management and coordinating with cash vendors.
- Offer assistance and mentorship to staff, help with audits, and ensure document retention and compliance are maintained.
- Support the Contact Center with inbound calls during peak times, assist with Digital Banking inquiries, and participate in community events.
- Contribute to team efforts to meet loan and service goals, ensuring compliance with Credit Union policies, as well as State and Federal regulations.
Requirements
- High school diploma or equivalency certification.
- One (1) to two (1) years of teller experience.
- Knowledge of the following equipment: Cash Recycler, CDM Machine, ATM, ITM, and card machine.
- Bilingual preferred.
Working Conditions
- Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
- Occasionally required to lift over 45 lbs., such as supply boxes.
- Occasionally works unusual hours, including Credit Union Days and call nights.
- Must be available to work a flexible schedule, including Saturdays.
- Occasionally required to travel up to 50 miles for business needs.
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