Branch Operations Specialist II

4 weeks ago


Riverhead, New York, United States Suffolk Credit Union Full time
About Suffolk Credit Union

At Suffolk Credit Union, we're committed to empowering our members and building a stronger community. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business.

Key Responsibilities
  • Deliver exceptional member service by addressing requests, complaints, and issues promptly and effectively.
  • Exhibit strong knowledge of Credit Union products and services, identifying opportunities for cross-sell, retention, and member acquisition.
  • Assist in daily cash handling, teller operations, and vault transactions, ensuring accuracy, security, and compliance.
  • Build strong relationships with members to enhance engagement and identify referral opportunities.
  • Accurately process member transactions while maintaining confidentiality and adherence to regulations.
  • Provide guidance and support to staff on Personal Banker tasks, such as account opening/closing, debit card servicing, and fraud claims.
  • Help with daily teller drawer reconciliation and vault operations while supporting ATM/ITM management and coordinating with cash vendors.
  • Offer assistance and mentorship to staff, help with audits, and ensure document retention and compliance are maintained.
  • Support the Contact Center with inbound calls during peak times, assist with Digital Banking inquiries, and participate in community events.
  • Contribute to team efforts to meet loan and service goals, ensuring compliance with Credit Union policies, as well as State and Federal regulations.

Requirements
  • High school diploma or equivalency certification.
  • One (1) to two (1) years of teller experience.
  • Knowledge of the following equipment: Cash Recycler, CDM Machine, ATM, ITM, and card machine.
  • Bilingual preferred.

Working Conditions
  • Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
  • Occasionally required to lift over 45 lbs., such as supply boxes.
  • Occasionally works unusual hours, including Credit Union Days and call nights.
  • Must be available to work a flexible schedule, including Saturdays.
  • Occasionally required to travel up to 50 miles for business needs.


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