Automotive Service Specialist
3 days ago
We are seeking an experienced and technical parts specialist to join our team as an Installer Service Specialist. This role will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Key Responsibilities- Work with installers/professional customers to develop sales relationships.
- Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers' new core and warranty returns are picked up and credited in a timely manner.
- Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
- Assist on front counter as needed and, on the retail counter as needed. Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
- Assist with customer labor claims, making sure they are processed quickly and efficiently.
- Strong background in mechanics.
- Above average communication skills.
- Hands-on knowledge of automotive repairs (desired).
- ASE Certification (desired).
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account (FSA).
- Team member health/wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
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