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Meat and Seafood Team Lead

3 months ago

Santa Monica, California, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Meat and Seafood Team Lead to join our team at Whole Foods Market. As a key member of our store operations team, you will be responsible for ensuring the smooth operation of our meat and seafood department, providing exceptional customer service, and maintaining the highest retail standards.

Key Responsibilities
  • Provide exceptional customer service and address customer needs in a timely and effective manner.
  • Assist and support leadership with all store functions, including supervision, training, and supporting team members.
  • Oversee and assume responsibility for checkout staffing and operations to ensure accuracy and minimize customer wait times.
  • Maintain correct cash drawer setup, funds, and perform loans and pick-ups as needed.
  • Process customer purchases, returns, and credits.
  • Ensure the highest retail standards are being met, including maintaining a clean and organized store environment.
  • Effectively delegate tasks based on the needs of the business.
  • Follow all 365 Standard Operating Procedures (SOPs).
  • Participate in fiscal period and quarter-end inventories.
  • Communicate all pertinent information to the team, including leadership.
  • Establish and maintain a collaborative and productive working relationship with store leadership, team leaders, fellow floor leads, team members, support partners, customers, and vendors.
  • Stay informed on all company and store-level information and communications from Crave 365, regional, and store leadership.
  • Model 365 by Whole Foods Market vision and goals.
  • Analyze and control product transfers and shrink.
  • Run store shifts as Shift Leader for scheduled shifts, assist in setting clear expectations for team members.
  • Maintain accurate retail pricing and proper signage throughout the store.
  • Assist with interviewing, selecting, training, and developing team members in a manner that builds and sustains a high-performing team and minimizes turnover.
  • Assist in ensuring team members are completing necessary trainings. Lead with a culture of development and learning. Continually increase the product knowledge level of yourself and team members, including on new products and promotions.
  • Communicate any team member disciplinary or counseling needs to leadership immediately.
  • Ensure that all team members are following 365 programs, including monitoring progress, and processing all required paperwork.
  • Establish and maintain a positive work environment that sustains an exceptionally high level of morale.
  • Provide feedback to team leaders for team members' job dialogues.
  • Maintain and deliver exceptional customer service, set the benchmark for team members.
  • Model and cultivate effective cross-store communication, including conducting effective store huddles.
  • Monitor and ensure all TMs receive breaks and follow work schedules.
  • Respond to customer and team member needs and concerns.
  • Use courteous and proper phone etiquette when answering the phones and pages.
  • Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards, including OSHA, Department of Labor, Health and Sanitation, FDA, Department of Agriculture, Weights and Measures, and Americans with Disabilities Act (ADA).
  • Maintain and support overall store cleanliness and maintenance.
  • Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
  • Ensure food, temperature, and safety logs are properly and accurately maintained.
  • Work a variety of shifts, including mornings, nights, weekends, and holidays.
  • Perform all duties and responsibilities of a team member, as needed.
  • Attend all meetings as assigned by leadership.