Customer Service Representative II

3 weeks ago


Forest Park, Georgia, United States McLane Company Full time

Job Summary:

This role is responsible for providing exceptional customer service to internal and external customers, resolving issues in a timely and professional manner, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, and chat
  • Provide accurate and consistent information and solutions to customers
  • Maintain customer files and ensure up-to-date information
  • Manage customer requests for assistance, information, and issue resolution
  • Train customers on various business applications to maximize company value
  • Analyze and respond to various customer requests involving store level and group level information
  • Perform other duties as needed or assigned by supervisor

Requirements:

  • High School Diploma or GED
  • 2 or more years of customer service experience
  • Ability to type 45 wpm and perform 10-key by touch
  • Strong verbal and written communication skills, and organization and planning skills
  • Knowledge and experience with all Microsoft office applications
  • Ability to prioritize pending tasks in a logical manner
  • Ability to learn quickly, retain information, and meet deadlines

Working Conditions:

Office environment. Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

McLane Company:

We are a team that values earning, learning, and living a great life. We promote a reliable communication network for customers, resulting in strong business relationships.

Benefits:

  • Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
  • Get paid early. Get paid fast.
  • 401(k) with annual company match
  • Paid holidays, vacation time, educational assistance program, and more


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