Fire Service Specialist

2 weeks ago

St Louis, Missouri, United States Johnson Controls International Full time
Job Title: Fire Service Technician

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for installing, maintaining, and repairing fire alarm and suppression systems, as well as other related building systems.

Key Responsibilities:
  • Receive service calls from the Service Resource Center and diagnose problems with electronic fire alarm systems and other related building system products.
  • Contact customer representatives and determine equipment/system problems.
  • Perform service and repairs on fire alarm systems and other related building system products at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
  • Service, troubleshoot, and install various manufacturers' fire and life safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer happiness.
  • Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers.
  • Obtain customer signature upon completing service call assignment.
  • Participate in a scheduled On-call rotation.
  • Help to train or mentor others on the service team.
  • Perform other duties as assigned.
Requirements:
  • 10+ years of documented experience in low voltage electrical systems, including fire/life safety systems, access control, and paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Graduate or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to implement and always follow safety guidelines and procedures.
  • Strong organizational skills, a positive attitude, and an ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses that are required by National, State, and Local codes.
Preferred Qualifications:
  • NICET Level II certification.

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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