Pool F&B Operations Manager

5 days ago

San Antonio, Texas, United States Pyramid Global Hospitality Full time
Job Summary

The Pools Supervisor is responsible for overseeing the Topaz and Vista outlet to ensure optimum performance, exceptional guest service, and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Pools Supervisor will assist in maintaining the La Cantera Hill Country Resort Standards.

Key Responsibilities
  • Maintains a commitment to customer service and guest satisfaction.
  • Leads and supervises the outlet team.
  • Prepares forecasts and reports and assists in the development of the food & beverage budget.
  • Conducts daily lineups before each shift.
  • Communicates all necessary information to the front and back of house staff for each shift.
  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations.
  • Takes initiative to develop and execute new promotions, events, etc.
  • Responsible for daily report input and log book entries.
  • Enforces high standards of hygiene and sanitation within the outlets.
  • Tracks payroll and revenue daily.
  • Ensures the security of monies, credit, and financial transactions.
  • Establishes par levels for supplies and equipment.
  • Supervises the performance, attendance, attitudes, appearance, and conduct of the team.
  • Manages timely completion of performance appraisals.
  • Monitors time punches in Timesaver, ensuring accurate payroll for all associates.
  • Monitors and maintains the outlets' systems and equipment to ensure their optimum performance.
  • Develops and implements controls for expense management.
  • Implements strategies to continually improve revenues.
  • Assists with the development, training, and inspiration of outlets staff for promotion.
  • Provides prompt follow-up to all guest concerns.
  • Assists the Director of Food & Beverage with the design and implementation of training programs.
Requirements
  • High school diploma, GED, or the equivalent work experience required.
  • Current Food Handler Certificate and TABC.
  • Prior food and beverage experience preferred.
  • Two or four year degree in field of choice preferred.
  • At least three years supervisory food and beverage experience preferred.
  • Prior Four or Five Diamond experience preferred.
About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

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