Performance Improvement Specialist
1 day ago
We are seeking a highly skilled Performance Improvement Specialist to join our team at Education at Work. In this role, you will focus on improving customer service performance, enhancing the customer experience, and driving business results. You will analyze data, identify areas for improvement, and implement solutions to drive exceptional customer satisfaction. This is an exciting opportunity to work in a dynamic environment, develop your analytical skills, and make a meaningful impact on our students' lives.
Your responsibilities will include:
- Analyzing customer service performance data to identify areas for improvement.
- Developing and implementing strategies to enhance the customer experience.
- Collaborating with cross-functional teams to drive business outcomes.
- Providing coaching and development opportunities to customer service representatives.
- Staying up-to-date with industry trends and best practices in customer service and contact centers.
You will thrive in this role if you have a passion for customer service, analysis, and process improvement. A bachelor's or associate degree, 3 years of experience in a call center or customer service role, and a proven track record of achieving exceptional results are essential qualifications. If you are a motivated and results-driven professional who excels in a fast-paced environment, we encourage you to apply.
Salary: $45,000 - $55,000 per year
This position is exempt under the Americans with Disabilities Act (ADA).
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Test Process Improvement Specialist
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Logistics Specialist
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