Pawnbroker / Customer Service Liaison

1 week ago


Elizabeth, New Jersey, United States WMS Rich & Sons Inc Full time
Job Overview

We are seeking a highly motivated and customer-focused Pawnbroker / Customer Service Liaison to join our team at WMS Rich & Sons Inc.

This role is responsible for providing exceptional customer service, handling loan and sales transactions, maintaining store inventory, and ensuring a positive experience for our customers.

About the Role:

  • Cash Handling: Process cash, credit, and other financial transactions accurately and efficiently.
  • Customer Service: Engage with customers in a friendly and professional manner, responding to their needs and concerns promptly.
  • Inventory Management: Maintain accurate records of store inventory, including merchandise purchased from customers.
  • Loan Processing: Follow company procedures to assess customer property and offer loans in accordance with applicable laws.
  • Documentation: Accurately document all transactions and maintain accurate records.
  • Teamwork: Collaborate with colleagues to achieve business objectives and provide a seamless customer experience.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 2+ years' experience handling cash/credit transactions; retail or customer service experience helpful.
  • Skillset: Strong communication skills, attention to detail, and knowledge of jewelry and general merchandise beneficial.
  • Salary: $45,000 - $60,000 per year (dependent on experience).


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