Customer Service Representative
4 days ago
**About WMS Rich & Sons Inc:**
We are a leading provider of pawn loans and customer service solutions, dedicated to delivering exceptional experiences to our customers.
Job Summary:
We are seeking a highly skilled and experienced Pawn Loan Officer and Customer Service Specialist to join our team. The ideal candidate will have a strong background in customer service, cash handling, and sales transactions. As a key member of our team, you will be responsible for providing top-notch customer service, processing pawn loans, and maintaining accurate records.
About the Role:
The successful candidate will have at least 2 years' experience handling cash and credit transactions, with a proven track record of excellent customer service skills. You will also possess a high school diploma or equivalent, be at least 18 years old, and have a solid understanding of jewelry and general merchandise.
Key Responsibilities:
- Engage with customers in a friendly and professional manner, assessing their needs and recommending financial solutions.
- Process pawn loans, following established procedures and practices, and documenting transactions accurately.
- Maintain a positive and welcoming environment, working effectively with colleagues to provide an exceptional customer experience.
- Provide clear and concise information regarding the legal aspects of pawn and buy transactions.
- Demonstrate commitment to asset protection through inventory control, safety procedures, and documentation.
- Answer incoming calls according to company standards, communicating effectively and professionally.
About the Benefits:
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please apply today
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