Customer Service Representative

4 weeks ago

Philadelphia, Pennsylvania, United States Greater Philadelphia YMCA Full time

Greater Philadelphia YMCA Employment Opportunity

Position Purpose
The Membership Team Member is expected to greet and welcome all constituents of the YMCA and develop relationships that ensure member retention and satisfaction. Provide interviews and tours to potential members and establish the benefits of the YMCA that meet their individual needs. Assist them in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipting, credits, and financial assistance. Provide accurate information regarding programs, membership options, and schedules. Ensure a positive member experience.
Shift
  • Opening shift
Essential Functions
  • Report to work on time with a positive, friendly attitude.
  • Greet and welcome all individuals, handle incoming calls and follow up calls in a friendly manner using prescribed greeting.
  • Maintain a friendly rapport with members and create a positive and inclusive environment for all.
  • Demonstrate effective skills to interview prospective members, sell a membership, and enroll the constituent using established procedures.
  • Balance receipts at end of shift.
  • Assist with implementing special events, member appreciation and special activities.
  • Demonstrate competency in selling and managing more complex transactions including Camp registration and childcare.
  • Exhibit professional demeanor and body language at all times.
  • Respond to member questions, concerns and conflicts in an accurate, timely and appropriate manner. Communicate to supervisor any areas that raise concern from members or constituents.
  • Attend staff meetings as scheduled.
  • Scan members' cards and greet incoming members, monitor and control access to the facility.
  • Demonstrate competence in completing program registration using established procedures with accuracy and timeliness.
  • Provide guidance and leadership to assist with training less experienced staff.
  • Take responsibility at the beginning of the shift to check all communication & memos for daily updates, verify cash, check that member communication materials are stocked and work area is neat.
  • Provide detailed, accurate and timely information on schedules, costs, waiting lists, programs and facility information.
  • Accurately complete required paperwork including, but not limited to, membership applications, time cards, incident reports and bank draft forms.
  • Know and enforce established branch policies; ensure that members are aware of policies and procedures.
  • Prepare reports as required.
  • Open/Close branch according to established procedures, as required.
  • Alert supervisor of needed equipment and supplies before there are none.
  • When unable to work, secure proper coverage, notify supervisor and complete necessary paperwork. Adhere to safety guidelines and practices at all times.
  • Take initiative to complete clerical duties, follow up items or any other necessary tasks to keep the welcome center running efficiently.
  • Perform other related duties as assigned.
Role Specific Requirements
  • High School or equivalent with some college preferred and at least 1 year prior experience working with the public in a customer service capacity.
  • Ability to remember and communicate a variety of complex programs. Familiarity with computerized systems.
Our Culture
At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission.Our Mission
To improve lives by connecting people to health, well-being, and to each other. The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.Other details
  • Job Family Memberships
  • Pay Type Hourly
  • Min Hiring Rate $13.00

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