Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States The UPS Store #6025 Full time
About This Role

The UPS Store #6025 is seeking a dedicated and customer-focused Customer Service Representative to join our team.

As a key member of our retail team, you will deliver exceptional customer service to our valued customers by providing accurate information, resolving issues, and exceeding their expectations.

Responsibilities

Key responsibilities of this role include:

  1. Providing world-class customer service to walk-in customers and telephone inquiries
  2. Practicing good listening skills with customers, team members, and leadership
  3. Taking ownership of customer shipping needs and offering viable solutions
  4. Learning and implementing all product and service offerings, alternative solutions, and industry trends
  5. Operating all equipment, software, and devices in an expert fashion
  6. Maintaining a clean, organized, and safe working environment
Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible behavior
  • Able to lift 40+ pounds

This is a fantastic opportunity to join a dynamic team and develop your skills in customer service, sales, and operations.



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