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Customer Service Representative

4 weeks ago

Philadelphia, Pennsylvania, United States Think Tell Junction Full time

Job Description

Think Tell Junction is seeking a skilled Customer Service Representative to join our team in Philadelphia, PA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience for each interaction.

Responsibilities:

  • Respond to inbound customer calls and inquiries in a timely and professional manner.
  • Provide accurate information regarding products, services, and company policies.
  • Troubleshoot customer issues and escalate more complex problems to the appropriate department.
  • Document all customer interactions and updates in the system.
  • Collaborate with team members to improve overall customer satisfaction.

Qualifications:

  • High school diploma or equivalent.
  • Strong verbal communication and active listening skills.
  • Ability to handle high call volumes and work efficiently in a fast-paced environment.
  • Basic computer skills and familiarity with customer service software.
  • Previous call center or customer service experience is a plus, but not required.

Benefits:

  • Competitive hourly wage: $19.00 per hour.
  • Opportunities for career growth and development within the company.
  • Health insurance and retirement benefits.
  • Supportive and collaborative work environment.

By joining Think Tell Junction, you will be part of a dynamic team that values creativity and innovation. We offer a range of benefits and a flexible work environment that promotes a healthy work-life balance.

Schedule: Monday to Friday

Work Location: In person – our offices are located in Philadelphia, PA