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Junior Cloud Infrastructure Engineer

2 months ago

Raleigh, North Carolina, United States Yardi Full time
Position Overview

Are you enthusiastic about cloud computing and ready to contribute to a worldwide team? Yardi is seeking a Junior Cloud Infrastructure Engineer to play a crucial role in sustaining and enhancing our Software as a Service (SaaS) platforms for clients across the globe. As a member of our 24/7 Cloud Services team, you will deliver Level 1 and Level 2 assistance, ensuring the seamless operation of our systems.

Key Responsibilities:

  • Deliver Level I and II assistance for identifying and resolving issues on Windows servers and client systems.
  • Administer, configure, troubleshoot, and optimize both physical and virtual Windows servers and Linux systems in a continuous cloud environment according to established protocols.
  • Engage with a global team through various communication methods.
  • Create and set up virtual machines tailored to client specifications.
  • Monitor system performance, analyze problems, and respond to system alerts.
  • Review cloud environment dashboards to diagnose and comprehend system status.
  • Escalate intricate issues to the Team Leader or the appropriate Cloud Services team member.
  • Oversee small-scale projects to implement system updates across multiple machines.
  • Utilize and develop basic scripting languages for project execution.
  • Proactively identify and resolve hardware and software challenges.
  • Configure, maintain, and troubleshoot applications.
  • Support Active Directory for application access and user management.
  • Maintain and revise existing documentation.
  • Participate in a 24/7 on-call rotation to ensure ongoing support.

Candidate Profile:
  • Bachelor's degree in Information Technology or a related field, or equivalent experience.
  • Three (3) years of experience in Help Desk, IT Support, or Systems Administration.
  • Relevant industry certification, preferably MSCE or RHCE.
  • Strong customer service orientation with excellent analytical and organizational abilities.
  • Exceptional written and verbal communication skills.
  • A genuine interest in technology and robust problem-solving capabilities.
  • Detail-oriented with a commitment to resolving issues thoroughly.
  • A collaborative team player who enjoys engaging with others.
  • Strong troubleshooting and system analysis expertise.
  • A keen desire to learn new technologies and enhance technical skills.
  • Excellent time management and prioritization abilities.

Preferred Qualifications:
  • Experience in a Cloud or Enterprise environment.
  • Experience in configuring, administering, and troubleshooting Windows Server and Linux operating systems.
  • Familiarity with System Center Configuration Manager (MECM).
  • Experience with VMWare products.
  • Knowledge of containerization and management tools such as Docker and Kubernetes.
  • Familiarity with open-source monitoring tools like ELK, Icinga, and Graphite.
  • Knowledge of scripting languages including PowerShell and Python.
  • Familiarity with NetApp and Dell hardware.

About Yardi:

Yardi is a leader in the property technology sector, merging four decades of tradition with innovative solutions. Our team of over 9,000 professionals across more than 40 locations worldwide is dedicated to developing exceptional real estate software products. We foster a dynamic work environment, offer comprehensive training programs, and provide numerous opportunities for career advancement.

Our Commitment:

Yardi is committed to making a positive impact in our communities. Each year, we support various organizations chosen by our employees, contributing to over 350 nonprofits globally. Our award-winning culture, recognized by Glassdoor's prestigious "Best Place to Work," emphasizes support, collaboration, and growth. We prioritize employee well-being with comprehensive benefits, including fully covered medical premiums, a profit-sharing plan, and flexible work arrangements.

All applications for open positions should be submitted through Yardi's applicant portal, accessible from Yardi's corporate website.

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