Patient Liaison

3 weeks ago


Lynn, Massachusetts, United States Gather Health Full time
About the Role

Gather Health is seeking a compassionate and patient individual to join our team as a Patient Liaison. In this role, you will work closely with our patients to identify their social needs and connect them with critical resources.

Key Responsibilities
  • Conduct face-to-face screenings with new patients to identify their individual social needs and document notes
  • Guide patients to the exam rooms to be seen by clinicians
  • Collaborate with the patient and care team to develop personalized care plans
  • Research various resources available in the community that are relevant to the needs of our patients
  • Proactively reach out to community-based organizations to network and identify potential partnership opportunities
Requirements
  • Minimum of one year of experience working in medical settings, community-based organizations, or related service industries
  • Knowledge of medical terminology
  • Experience working one-on-one with patients and/or customers
  • Experience working in roles that required frequent communication on the phone and in-person
  • High school diploma or G.E.D.
  • Experience with basic office tools such as email, Outlook calendar, etc.
  • Strong verbal, written, and reading comprehension skills in English
Preferred Requirements
  • Experience working with seniors or individuals with complex social needs
  • Experience working in a primary care office
  • Certification as a phlebotomist
  • Associates or bachelor's degree
  • Bilingual in English & Spanish
What We Offer

Gather Health is a mission-based organization that is passionate about changing the way seniors experience primary care. We offer competitive pay and benefits, including market-based base salaries, paid time off, medical insurance coverage, and more.

Why Join Gather Health?

We are a unique and innovative organization that is committed to creating a compassionate and joyful work environment. Our leadership team is comprised of experienced individuals who are dedicated to creating the best patient experience and employee experience for our colleagues.


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