Patient Liaison
3 weeks ago
Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.
What is this role about?
Our older adult patients living in communities that we serve are faced with a variety of social challenges, called "Social Determinants of Health", or SDOH. Internally called "Gather Guide Partner", this individual will work closely with our patients to identify their needs, researching solutions that address various barriers, and ultimately enabling them to gain access to critical resources. These challenges include things such as food insecurity, social isolation and loneliness, lack of transportation, etc. The Gather Guide Partner (GGP) will get to know our patients and their unique situations such that they will become the trusted and consistent point-of-contact for them.
The GGP will work collaboratively with our primary care providers, Medical Technician Partners (EMTs), and clinic administrators, as part of the care-team model. This partnership allows us to care for the "whole" patient, rather than only focusing on their physical health. Because of this, the GGP plays a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion - and ultimately achieve our vision of creating equity in healthcare.
What are some of the day-to-day duties?
The day-in-the-life of a GGP will vary, depending on the needs of our patients. The majority of your time will be spent in your designated clinic, where you will interact with our patients face-to-face as well as over the phone, virtual visits, etc. Some of the day-to-day duties will include but are not limited to:
•Handling phone calls (outbound and inbound) to/from patients to provide high level and customized service
•Conducting a face-to-face screening with new patients to identify their individual social needs and document notes
•Guiding the patients to the exam rooms to be seen by the clinicians
•Collaborating with the patient and care team to develop personalized care plans for each patient
•Researching various resources available in the community that are relevant to the needs of our patients
•Proactively reaching out to community-based organizations to network and identify potential partnership opportunities
•Continuously expand our network of resources to address gaps such as transportation, food, activities, and social connections
What are the minimum requirements for this position?
•Minimum of one year of experience working in medical settings, community-based organizations, hospitality, or other related service industries
•Knowledge of medical terminology
•Experience working one-on-one with patients and/or customers
•Experience working in roles that required frequent communication on the phone and in-person
•High school diploma or G.E.D.
•Experience with basic office tools such as email, Outlook calendar, etc.
•Strong verbal, written, and reading comprehension skills in English
•Ability to work regular office hours Monday through Friday
•Ability to work for any employer in the United States
What are the "nice to have", preferred requirements?
•Experience working with seniors or individuals with complex social needs
•Experience working in a primary care office
•Certification as a phlebotomist
•Associates or bachelor's degree
•Bilingual in English & Spanish
•Experience as a birth or end-of-life doula
What are the traits of someone most likely to succeed in this role?
•Compassionate - they treat people with kindness
•Patient - they are not easily frustrated or flustered
•Nonjudgmental - they tend to give others the benefit of the doubt
•Understanding - they "get" that everyone has their unique struggles
•Helpful - they get their fulfillment by adding value to other people's lives
•Friendly - people enjoy their company
•Outgoing - they tend to enjoy mingling with others and getting to know new people
•Relatable - naturally makes human connections with their warmth, humor, and demeanor
•Positive - sees glass as is half full vs. half empty
•Flexible - can easily pivot based on business needs
•Dedicated - committed to serving others
•Organized - manages time effectively and operates efficiently
•Reliable - takes responsibilities seriously and always shows up on time
What are the hours for this position?
Monday - Friday 8:00am - 5:00pm
Why should I join Gather Health?
•We are a mission-based organization that is passionate about changing the way seniors experience primary care
•Our business model is unique and on the cutting-edge of the primary care industry
•Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues
•We are intentionally building a strong company culture and providing a compassionate and joyful work environment
•The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space
•We offer competitive pay and benefits for our Full-Time colleagues, including:
o Market-based base salaries
o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
o 11 Paid Holidays
o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
o Short and Long-Term disability insurance at no cost to you
o Basic life insurance coverage at no cost to you
o 401K match up to 4% of income
o Employee Assistance Program at no cost to you
o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)
Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
-
Patient Liaison
12 hours ago
Lynn, Massachusetts, United States Gather Health Full timeAbout Gather HealthGather Health is a pioneering organization dedicated to revolutionizing the way seniors experience primary care. Our mission is to provide comprehensive, patient-centered care that addresses the unique social needs of our patients.Job Title: Patient LiaisonWe are seeking a compassionate and dedicated Patient Liaison to join our team. As a...
-
Patient Liaison
3 weeks ago
Lynn, Massachusetts, United States Gather Health Full timeAbout the RoleGather Health is seeking a compassionate and patient individual to join our team as a Patient Liaison. In this role, you will work closely with our patients to identify their social needs and connect them with critical resources.Key ResponsibilitiesConduct face-to-face screenings with new patients to identify their individual social needs and...
-
Medical Access Liaison
3 weeks ago
Lynn, Massachusetts, United States Lynn Community Health Center Full timeMedical Access Ambassador RoleWe are seeking a highly organized and detail-oriented Medical Access Ambassador to join our team at the Lynn Community Health Center. As a key member of our Health Center team, you will play a vital role in ensuring the smooth functioning of our operations and providing exceptional patient care.Key Responsibilities:Scheduling...
-
Medical Access Liaison
3 weeks ago
Lynn, Massachusetts, United States Lynn Community Health Center Full timeJob SummaryWe are seeking a highly organized and detail-oriented Medical Access Ambassador to join our team at the Lynn Community Health Center. As a Medical Access Ambassador, you will play a critical role in ensuring the smooth functioning of our Health Center teams and supporting efforts to provide integrated care.Key ResponsibilitiesScheduling and...
-
Clinical Social Worker
3 weeks ago
Lynn, Massachusetts, United States Mass General Brigham Full timeAbout the RoleWe are seeking a highly skilled Clinical Social Worker to join our team at Mass General Brigham. As a key member of our ambulatory primary care team, you will work closely with clinical and administrative staff to enhance the delivery of patient care services.Key ResponsibilitiesConduct comprehensive assessments and develop individualized care...
-
Clinical Social Worker
6 days ago
Lynn, Massachusetts, United States Mass General Brigham Full timeAbout the RoleMass General Brigham is seeking a skilled Clinical Social Worker to join our team in Lynn, Massachusetts. As a Clinical Social Worker, you will be an integral member of the ambulatory primary care team, working closely with clinical and administrative staff to enhance the delivery of patient care services along the continuum of care.Key...
-
Social Work Specialist
3 weeks ago
Lynn, Massachusetts, United States Mass General Brigham Full timeJob Title: Clinical Social WorkerWe are seeking a skilled Clinical Social Worker to join our team at Mass General Brigham. As a Clinical Social Worker, you will play a vital role in enhancing the delivery of patient care services along the continuum of care.Key Responsibilities:Conduct comprehensive assessments and case management to identify high-risk...
-
RN Supervisor for PDN Services
1 month ago
Lynn, Massachusetts, United States Summit Home Care Full timeExperienced Nurse Leader Sought for Home Care AgencyAbout Summit Home CareSummit Home Care is a reputable, family-owned home care agency dedicated to providing compassionate support to our clients. We are currently seeking a skilled and empathetic nurse to join our team of dedicated professionals.Key Responsibilities:Collaborate with the Patient Coordinator...
-
RN Supervisor for Healthcare Services
4 weeks ago
Lynn, Massachusetts, United States Summit Home Care Full timeJob Summary:Summit Home Care is seeking an experienced and compassionate Registered Nurse (RN) Supervisor to join our team of dedicated professionals. As an RN Supervisor, you will play a vital role in ensuring the delivery of high-quality patient care services to our clients.Key Responsibilities:Collaborate with the Patient Coordinator to ensure accurate...
-
Physical Therapist
1 week ago
Lynn, United States Life Care Center of the North Shore Full timeLive the Mission: Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Position Summary: The PT - Physical Therapist provides direct rehab care in physical therapy to patients upon physician referral in accordance with all applicable laws, regulations, and Life Care...
-
RN Supervisor for PDN Services
2 weeks ago
Lynn, Massachusetts, United States Summit Home Care Full time{"title": "RN Supervisor for PDN Services", "description": "OverviewSummit Home Care is a reputable, family-owned, and operated home care agency dedicated to providing compassionate care to our clients. We are seeking an experienced and compassionate RN Supervisor to join our team of dedicated professionals.ResponsibilitiesCollaborate with the Patient...
-
Physical Therapist
1 week ago
Lynn, United States Life Care Center of the North Shore Full timeLive the Mission: Position Summary: The PT - Physical Therapist provides direct rehab care in physical therapy to patients upon physician referral in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements: * Graduate of an accredited program in physical therapy, BSPT, MSPT, or DPT (2003 or...
-
RN Supervisor for PDN Services
3 weeks ago
Lynn, Massachusetts, United States Summit Home Care Full time{"title": "RN Supervisor for PDN Services", "content": "Lead a Team of Dedicated ProfessionalsSummit Home Care is a reputable, family-owned, and operated home care agency dedicated to providing compassionate care to our clients. We are seeking an experienced and compassionate RN Supervisor to join our team of dedicated professionals.Key...
-
RN Supervisor for PDN Services
3 weeks ago
Lynn, Massachusetts, United States Summit Home Care Full time{"title": "RN Supervisor for PDN Services", "content": "Lead a Team of Dedicated ProfessionalsSummit Home Care is a reputable, family-owned, and operated home care agency dedicated to providing compassionate care to our clients. We are seeking an experienced and compassionate RN Supervisor to lead our team of dedicated professionals.Key...
-
Medical Assistant Lead
3 weeks ago
Lynn, Massachusetts, United States Mass General Brigham Full timeAbout the RoleWe are seeking a highly skilled Medical Assistant Lead to join our Internal Medicine practice in Salem, MA. As a key member of our care team, you will be responsible for exercising leadership, oversight, and improvement of all clinical operations and clinical Medical Assistant staff throughout the assigned site.The ideal candidate will have at...
-
Clinic Social Worker at Mass General Brigham
2 weeks ago
Lynn, United States Mass General Brigham Full timeMass General Brigham is seeking a Social Work Clinic Social Worker for a job in Lynn, Massachusetts.Job Description & RequirementsSpecialty: Social WorkerDiscipline: Social WorkDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings...
-
Hospice Registered Nurse
2 months ago
Lynn, United States Gentiva Hospice Full timeOur Company: Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for...