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Operations Manager

2 months ago

Chillicothe, Ohio, United States Ulta Beauty Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Ulta Beauty. As a key member of our retail operations team, you will be responsible for leading through our mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth for the store.

Key Responsibilities
  • Performance
    • Promote a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
    • Drive company profitability through operational excellence, top-line sales growth, and expense control.
    • Leverage store forecast and payroll budgets to support store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
    • Review, analyze, and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
    • Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store.
    • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
    • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
    • Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.
  • People
    • Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
    • Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
    • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
    • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
    • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
    • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
    • Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.
    • Model a culture of operational excellence by working alongside the leadership team and by establishing priorities, providing clear direction and support, and sharing best practices.
    • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
  • Process
    • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store.
    • Adhere to and enforce Ulta Beauty's dress code.
    • Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, RTVs, and DIFs).
    • Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
    • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
    • Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
    • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
    • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
    • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
    • Utilize company programs, tools, and resources to drive store improvements.
    • Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.