Restaurant Operations Manager

1 week ago


Chicago, Illinois, United States Happy Camper Full time
Company Overview

Happy Camper is a dynamic and rapidly expanding restaurant group based in Chicago. We are known for our art-inspired spaces, delicious food, and great vibes. Our brand is built on a strong company culture that values diversity, inclusivity, and creativity.

Salary and Benefits

We offer an annual salary of $80,000 to $90,000, depending on experience. Additionally, we provide comprehensive benefits, including health insurance, dental insurance, vision insurance, paid time off, and dining discounts.

Job Description

The Assistant General Manager will play a key role in overseeing the daily operations of our restaurants. This includes managing staff, ensuring guest satisfaction, resolving conflicts, and contributing to the positive company culture. The ideal candidate will have strong leadership skills, excellent interpersonal skills, and the ability to work well under pressure.

Key Responsibilities
  • Assist in hiring and training staff
  • Ensure guest satisfaction and resolve conflicts as they arise
  • Contribute to the positive company culture and cultivate regulars
  • Communicate with HR and accounting regarding invoicing and payroll
  • Manage menus, inventory, and supplies
  • Oversee scheduling, adjustments, and compliance with regulations
  • Frequently conduct quality control checks on food and ensure compliance with health and safety standards


Requirements and Qualifications

The successful candidate will have:
  • ServSafe Manager Certification required
  • Basset Certification required
  • Allergen certification required
  • Strong supervisory and leadership skills
  • Excellent interpersonal skills with a focus on customer service
  • Excellent time management and organizational skills
  • Decision making and problem-solving skills


Physical Demands and Work Environment

The Assistant General Manager will be able to communicate effectively with customers, management, and colleagues. Regular use of the telephone is essential. Ability to exert well-paced mobility for up to 10 hours or as needed. High levels of noise from music, customer, and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Schedule

This position requires flexible scheduling, including days, nights, weekends, holidays, and varying hours between 9:00 am - 4:00 am.

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