Emergency Medical Services Call Taker

2 weeks ago


Abington, Pennsylvania, United States DocGo Full time
Job Summary

We are seeking a highly skilled and compassionate Emergency Medical Services Call Taker to join our team at DocGo. As a key member of our Ambulnz by DocGo team, you will be responsible for receiving and responding to emergency and non-emergency calls, providing critical information to patients and healthcare professionals, and ensuring seamless communication between our team and external stakeholders.

Key Responsibilities
  • Respond to emergency and non-emergency calls, utilizing your exceptional communication and problem-solving skills to provide accurate and timely information to patients and healthcare professionals.
  • Monitor and document response times of units, ensuring that our team is operating at optimal levels.
  • Investigate and report all time exceptions, maintaining a high level of accuracy and attention to detail.
  • Complete daily status reports, including response time exceptions, response time compliance, and unusual incidents.
  • Assist with the orientation of new call takers, providing guidance and support to ensure a smooth transition.
  • Answer requests for medical support personnel, demonstrating a high level of professionalism and courtesy.
Requirements
  • High school diploma or equivalent required.
  • Current or past EMT certificate preferred.
  • Effective oral and written communication skills, with the ability to type 30 WPM accurately.
  • Familiarity with data entry procedures and ability to maintain accurate records.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
About DocGo

DocGo is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality, affordable care to patients where and when they need it. Our Ambulnz by DocGo team is committed to revolutionizing the traditional healthcare system, leveraging cutting-edge technology and a dedicated team of healthcare professionals to provide exceptional patient care.



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