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Food and Beverage Service Associate

2 months ago

Centralia, Washington, United States Great Wolf Resorts Full time

Job Summary

The Food and Beverage Attendant is a key member of our team, responsible for providing exceptional customer service and ensuring a positive guest experience in our food outlets.

Key Responsibilities

  • Communicate effectively with guests to take food and beverage orders
  • Prepare customer food and beverage orders in a timely and efficient manner
  • Provide outstanding customer service and engage in suggestive selling to increase sales
  • Maintain equipment and perform preventative maintenance to ensure optimal performance
  • Assist in merchandising functions, including display and store design, inventory receiving, and merchandise pricing
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensure food outlets adhere to the highest standards of cleanliness, presentation, and service
  • Assist in other food outlets as needed

Requirements

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Preferred Qualifications

  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time

Equal Opportunity Employer

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c