Customer Service Representative with Collection Focus

3 days ago


Auburn Hills, Michigan, United States Shermeta Law Group, PLLC Full time
Auburn Hills-based Law Firm Seeks Customer Service/Collections Professional

We are seeking a detail-oriented and self-motivated individual with excellent communication and negotiation skills to join our team as a customer service/collections representative.

Job Summary:

The successful candidate will be responsible for placing and receiving collection telephone calls, evaluating accounts for legal action, skip tracing, and handling a wide variety of customer service call situations. Key requirements include proficiency in PC-based applications, excellent communication and analytical skills, ability to maintain a professional tone during all call situations, and strong attention to detail.

Responsibilities:
  • Place and receive collection telephone calls.
  • Evaluate accounts for legal action.
  • Skip trace individuals or businesses.
  • Handle customer service call situations effectively.
Requirements:
  • Minimum 2+ years of experience in customer service or collection-type roles.
  • High school diploma or equivalent required.
What We Offer:
  • Competitive hourly wage: $18.50-$22.00 per hour.
  • Bonus program opportunities.
About Our Firm:

We are an equal opportunity employer committed to providing a competitive benefits package to eligible employees, including employer-paid life insurance and paid time off. Additional benefit information may be discussed during the interview process.



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