Fitness Center Associate
3 weeks ago
">">At Planet Fitness - Easy Mile Fitness, we are committed to providing a high-quality fitness experience in a welcoming and judgement-free environment. We pride ourselves on being one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.
As a Front Desk Associate, you will be an integral part of our team, working closely with members and guests to create a positive and engaging experience. You will be responsible for greeting members and guests, answering phones, and performing membership-related functions such as sign-ups, cancellations, and collecting unpaid balances.
Our company culture is built on strong values, including teamwork, integrity, and respect for others. If you share these values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About the Job:
">">The Front Desk Associate is responsible for providing superior customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. Daily responsibilities include:">
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
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