Service Excellence Representative

2 weeks ago

Sacramento, California, United States POS Portal Full time

Customer Service Representative

Job Category: POS Portal Requisition Number: CUSTO002860

Job Details

Overview... We bridge the gap between mobile devices, payment solutions, and applications to empower small and medium-sized businesses across the nation to manage their operations seamlessly. Our success is intertwined with the success of our clients.

We are in search of a proactive and resourceful Customer Service Representative committed to delivering exceptional support and surpassing customer expectations. Your role will involve collaborating with clients to identify solutions and continuously enhance their experience. As a Customer Service Representative, you will be a steadfast advocate for our clients, a skilled problem-solver, and a cooperative team player. The ideal candidate thrives in interpersonal interactions and maintains composure under pressure.

Key Responsibilities:

  • Address customer inquiries efficiently through phone, email, and live chat utilizing a CRM platform.
  • Set a high standard for customer support during all interactions.
  • Document and follow up with various departments to resolve customer issues.
  • Advocate for clients by identifying recurring issues and proposing enhancements to processes, policies, and products.
  • Identify errors and develop instructional content for our internal knowledge base.
  • Collaborate with team members across departments to find solutions and serve as a resource for colleagues.

Essential Qualifications:

  • Must be a U.S. citizen or permanent resident.
  • A four-year degree is preferred or currently pursuing one.
  • A genuine interest in people and business, with the ability to inspire enthusiasm in others.
  • Experience in direct customer or client-facing roles.
  • A commitment to personal development and skill enhancement.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Exceptional attention to detail.
  • The ability to adapt quickly to new challenges and think critically.
  • Excellent time management capabilities.
  • A passion for assisting others and enhancing the customer experience.
  • Willingness to work flexible hours, including weekends, mornings, evenings, and holidays as required.

About POS Portal... We are a technology and innovation company that offers career opportunities rather than just jobs. Our reach is global, and we are committed to continuous improvement and value creation. Our talented team of entrepreneurial professionals is dedicated to solving challenges for our clients daily. As a rapidly growing company, we are part of a global leader that is transforming the industry. Join POS Portal for a career opportunity that can redefine your professional journey.

Company Overview POS Portal, established in 2000, is now part of the Scansource group of companies. Leading the Payments sector, we provide the unique chance to work for a local tech company backed by a billion-dollar global organization. We focus on enabling payment technology and innovating solutions designed to streamline the deployment of secure Point-of-Sale devices for merchants everywhere.

Reasons to Consider a Career at POS Portal:

  • Competitive Salary
  • Generous Paid Time Off Packages
  • Tuition/Certification Reimbursement
  • Flexible Work Options
  • Employee Stock Purchase Plan
  • 401k with Company Match
  • Comprehensive Health Benefits
  • Wellness Initiatives
  • FSA/HSA Plans
  • Volunteer Time Off
  • Charitable Foundation

Equal Opportunity Employer POS Portal/ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F.

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