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Service Advisor

3 months ago

Boulder, Colorado, United States ChampionX Corporation Full time

ChampionX Corporation is seeking a dedicated Customer Service Representative to join our team. This role is essential for ensuring client satisfaction and enhancing the overall customer experience.

Key Responsibilities:

  • Respond to incoming inquiries via phone and email, providing timely and accurate information.
  • Address technical queries regarding our products and their functionalities.
  • Diagnose and resolve issues reported by users, ensuring thorough documentation of all interactions.
  • Facilitate initial training for new clients, helping them understand the capabilities of our systems.
  • Contribute to the continuous improvement of customer service processes and documentation.
  • Maintain confidentiality and adhere to all safety policies and procedures.

Qualifications:

  • High School Diploma or equivalent required.
  • Proven experience in customer service or a related field.
  • Strong communication skills, both verbal and written.
  • Analytical mindset with problem-solving abilities.
  • Proficient in Microsoft Office and capable of learning new software quickly.

What We Offer:

At ChampionX, we provide a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company matching. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

About ChampionX:

ChampionX is a leader in providing innovative solutions for the oil and gas industry, focusing on sustainability and safety. We are dedicated to improving lives through our commitment to excellence and continuous improvement.