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Remedy Systems Administrator

2 months ago


Quantico, Virginia, United States Gunnison Consulting Group Inc Full time
Job Overview

We are looking for a dedicated and client-focused individual to provide support for our esteemed US Marine Corps client.

Key Responsibilities:

  • Diagnosing and resolving incidents and issues within the Remedy System as required.
  • Analyzing logs and system performance in accordance with established protocols; documenting irregularities through the incident management framework.
  • Executing patching and deployment tasks.
  • Maintaining accurate and effective utilization of the system and data through configuration, upkeep, troubleshooting, and report generation.
  • Assisting in the rollout of system upgrades to enhance reliability and performance.
  • Handling standard requests such as report creation, foundational data updates, and system oversight.
  • Engaging in BMC AR System and BMC ITSM Development utilizing Developer Studio.
  • Experience with Smart Reporting or Helix Dashboards, crafting reports and dashboards using data from the ITSM system and additional sources.
  • Managing BMC ITSM Suite installations, upgrades, and troubleshooting tasks.
  • Navigating Windows Server OS effectively.

Essential Qualifications:

  • Over 5 years of direct experience in Remedy development and administration.
  • Proficient in utilizing BMC Remedy logs and development studio to resolve intricate workflow challenges.
  • Capability to collaborate with BMC for troubleshooting complex workflow issues.
  • Experience coordinating large-scale Remedy migration, upgrade, and development initiatives.
  • Adept at analyzing complex customer functional requirements and determining deployment strategies in Remedy.
  • Ability to produce high-quality technical documentation.
  • Possession of Security + CE certification.

Preferred Qualifications:

  • Familiarity with Redhat OS navigation.
  • Experience with BMC DWP and DWP Catalog (Linux) installation and troubleshooting.
  • Knowledge of BMC Remedy Single Sign-On (RSSO) installation and troubleshooting.
  • Expertise in Smart Reporting installation and troubleshooting.
  • BMC Professional Certification in AR System, DWP, Helix ITSM, or Innovation Studio.

Educational Background: A Bachelor’s degree in Computer Science or a related field is preferred but not mandatory.

Clearance Requirement: Must possess a current DOD Secret Clearance.

Why Choose Gunnison?

  • We undertake ambitious projects that require innovative thinking and creativity.
  • Quality is our utmost priority.
  • Our employee benefits are competitive within the Washington, D.C. metropolitan area.
  • We foster a strong sense of camaraderie as we continue to expand.
  • Gunnison offers exceptional opportunities for individual professional growth.
  • We focus on long-term careers rather than merely filling positions.

Employee Benefits:

Our benefits package meets or exceeds those offered by other companies in the Washington, D.C. metropolitan area, including:

  • Bonuses and profit-sharing opportunities.
  • 401k matching contributions.
  • Annual certification and training allowance of $2,500.
  • Three weeks of personal leave in the first year (160 hours can roll over annually).
  • Five days of Flex-Time-Off each year.

Gunnison Consulting Group has been serving the greater Washington, D.C. metro area since 1994, focusing on tackling our clients' most ambitious technology projects. We are committed to fostering a culture that empowers our clients and employees to achieve more than they ever thought possible.