Dispatch Operations Specialist
2 days ago
Hobart Service is a trusted source for commercial food equipment service solutions, serving customers nationwide. We are seeking a Dispatch Operations Specialist to join our team. In this role, you will perform various duties associated with dispatching functions to provide prompt and efficient service to customers.
Responsibilities
- Answer all incoming telephone service requests and log customer service calls with pertinent information in the system.
- Schedule service calls to technicians and supply necessary information to ensure timely completion.
- Maintain a follow-up system for parts ordered by technicians to guarantee complete customer satisfaction.
- Maintain inspection lists, automatic scales, wrappers, and general lines.
- Maintain files of equipment, including contacting customers for estimates, prices, and service completion.
- Perform clerical tasks as needed, such as tracking consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisors, etc.
- Train or cross-train other employees as requested.
- Follow up on completed service calls to verify customer satisfaction and promote service contracts.
Salary and Benefits
This position offers a competitive salary range of $50,000 - $65,000 per year, based on experience, and a comprehensive benefits package, including health insurance, paid vacation, holidays, 401K with company match, and extensive on-the-job training.
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