Dispatch Operations Specialist

2 days ago


Miami, Florida, United States Hobart Service Full time
Job Description
Hobart Service is a trusted source for commercial food equipment service solutions, serving customers nationwide. We are seeking a Dispatch Operations Specialist to join our team. In this role, you will perform various duties associated with dispatching functions to provide prompt and efficient service to customers.

Responsibilities
  • Answer all incoming telephone service requests and log customer service calls with pertinent information in the system.
  • Schedule service calls to technicians and supply necessary information to ensure timely completion.
  • Maintain a follow-up system for parts ordered by technicians to guarantee complete customer satisfaction.
  • Maintain inspection lists, automatic scales, wrappers, and general lines.
  • Maintain files of equipment, including contacting customers for estimates, prices, and service completion.
  • Perform clerical tasks as needed, such as tracking consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisors, etc.
  • Train or cross-train other employees as requested.
  • Follow up on completed service calls to verify customer satisfaction and promote service contracts.

Salary and Benefits
This position offers a competitive salary range of $50,000 - $65,000 per year, based on experience, and a comprehensive benefits package, including health insurance, paid vacation, holidays, 401K with company match, and extensive on-the-job training.

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