Desktop Support Specialist
4 days ago
About the Role:
We are seeking an experienced Desktop Support Specialist to join our IT Infrastructure team. This individual will provide technical support and assistance to end-users, ensuring that they have a positive experience with our systems and technology.
Responsibilities:
- Provide phone and email support to end-users, resolving technical issues in a timely and efficient manner.
- Perform hardware and software troubleshooting, including remote access to user machines.
- Escalate complex issues to Tier 2 support as needed.
- Document all support interactions in ServiceNow.
- Collaborate with internal teams to resolve technical issues and improve overall system performance.
Requirements:
- Bachelor's degree in Information Technology or related field.
- Minimum 1 year of experience in a similar technical role.
- Excellent communication and customer service skills.
- Familiarity with ServiceNow and Windows 10 environment.
- Ability to work in a global environment and collaborate with external vendors.
Salary: The estimated salary for this role is between $40,000 and $45,000 per year, depending on experience. There are opportunities for growth and professional development within the company.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with company match.
- Flexible work arrangements and remote work options.
- Professional development opportunities and training programs.
About Us:
We are a dynamic and growing organization committed to delivering exceptional IT services to our clients. Our team is passionate about innovation and customer satisfaction, and we strive to create a positive and inclusive work environment for all employees.
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