IT Support Specialist
1 week ago
Role Summary
We are seeking a highly skilled Help Desk Technician to provide top-notch technical support to our clients. As a Help Desk Technician, you will be the first point of contact for our clients, handling a wide range of technical issues via phone, email, and remote desktop support.
Key Responsibilities
- Provide exceptional customer service and technical support via phone, email, and remote desktop
- Troubleshoot and resolve technical issues related to hardware, software, and network
- Collaborate with internal teams to resolve complex technical issues
- Document and track client issues using ServiceNow
- Stay up-to-date with the latest technology trends and advancements
Requirements
- Associate or Bachelor's degree in Computer Science or related field
- 1+ year of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- ITIL certification a plus
What We Offer
- Competitive salary and benefits package
- Opportunity for growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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