IT Support Specialist

1 week ago


Trinity, Texas, United States TEKsystems Full time
Job Description

Role Summary

We are seeking a highly skilled Help Desk Technician to provide top-notch technical support to our clients. As a Help Desk Technician, you will be the first point of contact for our clients, handling a wide range of technical issues via phone, email, and remote desktop support.

Key Responsibilities

  • Provide exceptional customer service and technical support via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues related to hardware, software, and network
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track client issues using ServiceNow
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • Associate or Bachelor's degree in Computer Science or related field
  • 1+ year of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • ITIL certification a plus

What We Offer

  • Competitive salary and benefits package
  • Opportunity for growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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