Service Advisor

2 days ago


Burlington, North Carolina, United States Quality Equipment Full time
Service Advisor Job Description

We are seeking a highly skilled and detail-oriented Service Advisor to join our team at Quality Equipment. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their agricultural, commercial, and residential equipment needs.

Key Responsibilities:
  • Field internal and external customer inquiries for the Service Department, providing timely and accurate responses to ensure customer satisfaction.
  • Open and maintain work orders, ensuring seamless communication with technicians and customers throughout the repair process.
  • Update customer profiles with equipment information, hours, and other relevant details to provide personalized service.
  • Maintain service accessories and supplies, preparing replacement orders as needed to minimize downtime.
  • Prepare warranty and product improvement submissions for review by the Central Warranty Administrator.
  • Assist customers with equipment loading and unloading, ensuring safe and efficient handling of equipment.
  • Perform other functions or duties as directed by management to support the dealership's objectives.
Requirements:
  • Basic knowledge of accounting practices to manage work orders and customer payments.
  • Proficiency in standard desktop applications, including Microsoft Office and internet functions.
  • Knowledge of office procedures and mechanical/technical terms to effectively communicate with customers and technicians.
  • High school diploma or equivalent experience, with a strong understanding of local conditions and sale/resale values of machinery.
  • Self-starter with excellent communication and interpersonal skills, able to work effectively in a fast-paced environment.
  • Good computer skills and a positive attitude, with a willingness to learn and grow with the company.
Working Conditions:
  • High noise levels, with potential exposure to exhaust and dust fumes.
  • Lifting up to 50 lbs, with frequent standing and sitting for long durations.
  • Visual demands include working with PC, manuals, and close detailed work.
  • Daily driving, with short and long distances, and occasional exposure to outdoor weather conditions.

We offer competitive wages, a comprehensive benefits package, and opportunities for professional and personal development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Quality Equipment.



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