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Aftersales/Field Service Operations Manager
2 months ago
GreenPower Motor Company is seeking an experienced Aftersales/Field Service Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing aftersales part sales, and ensuring the highest level of technical support to our customers.
Key Responsibilities- Customer Service: Build and maintain positive relationships with customers, responding to their inquiries and resolving operational issues in a timely and professional manner.
- Aftersales Part Sales: Manage the sales of aftersales parts to customers, ensuring that all sales are handled in a fair and transparent manner.
- Technical Support: Provide technical support to customers, including troubleshooting and resolving technical issues with our products.
- Team Management: Lead and manage a team of technical support specialists, providing guidance and support to ensure that they have the skills and knowledge required to deliver exceptional customer service.
- Process Improvement: Develop and implement processes and procedures to improve the efficiency and effectiveness of our aftersales operations.
- Reporting and Analysis: Analyze data and reports to identify trends and areas for improvement, and provide recommendations to senior management.
- Experience: Minimum of 10 years of experience in a customer service or technical support role, with a strong background in automotive aftersales.
- Technical Knowledge: In-depth knowledge of automotive products and repairs, with the ability to troubleshoot and resolve technical issues.
- Leadership Skills: Proven leadership skills, with the ability to manage and motivate a team of technical support specialists.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to customers and stakeholders.
- Analytical Skills: Strong analytical skills, with the ability to analyze data and reports to identify trends and areas for improvement.
The successful candidate will be based in our office and will be required to work in a fast-paced environment, with a focus on delivering exceptional customer service and support. The role will require the ability to work independently and as part of a team, with a strong focus on collaboration and communication.
