Lead Member Service Representative
2 weeks ago
About Our Team
We are committed to providing an excellent fitness experience for our members. As a Shift Lead, you will play a vital role in achieving this goal.
Estimated Salary: $42,000 per year
Job Overview:
The Shift Lead will work closely with the Assistant Club Manager(s) to ensure the smooth operation of the club, supervise staff members, and maintain a clean and safe environment.
Main Responsibilities:
- Supervise staff members, providing guidance and support as needed.
- Assist in training new hires, focusing on customer service and sales techniques.
- Ensure accurate tracking of statistics and reports (weekly, monthly, and annually).
- Manage member relations, addressing concerns and resolving issues promptly.
- Perform administrative tasks, such as updating member records and handling guest services.
- Participate in maintaining a clean and organized club environment.
Key Qualifications:
- Excellent communication and interpersonal skills.
- Proven experience in a similar role within the fitness industry.
- Able to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Physical ability to stand for long periods and lift up to 50 pounds.
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