Facilities Coordinator
1 week ago
We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at Natural Grocers. As a key member of our Store Support Center, you will be responsible for coordinating and communicating repair and maintenance requests for our retail and corporate locations.
Key Responsibilities- Monitor and maintain work orders through our CMMS (ServiceChannel) platform
- Track progress of repairs and follow through to completion
- Maintain location notes and pertinent store information in ServiceChannel
- Dispatch outside service vendors to address store maintenance issues
- Provide work order status updates to stores for emergency and urgent maintenance calls
- Review and follow up on open work orders to ensure resolution and closing of tickets
- Update store locations and other related store data in ServiceChannel as required
- Assist with training new store managers on the functions and use of the system
- Bid services for pricing and create work orders for external vendors as needed
- Identify and communicate recurring or failed R&M issues to the Facilities Manager
- Provide telephone and/or email assistance to stores for troubleshooting maintenance issues
- Collaborate with and provide assistance to store team members in delivering timely solutions while providing World Class Customer Service to internal and external customers
- High school diploma, GED or equivalent experience required
- Preferred 2 years general office administration experience
- Warranty management knowledge and experience preferred
- Ability to multi-task and manage multiple incidents or projects simultaneously
- Strong time management and organizational skills
- Superior computer skills using Windows and Office including Excel
- Ability to prioritize and balance changing priorities with attention to detail
- Ability to understand service agreements and negotiate prices
- Strong communication and interpersonal customer service skills
Natural Grocers offers a comprehensive benefits package to our Crew members, including medical, dental, and vision insurance, paid time off, and opportunities for career development and advancement.
Physical and Environmental DemandsThis role requires the ability to occasionally lift or carry up to 50 lbs, and to constantly use a computer for data entry and use of a mouse. The work environment is occasionally cold, hot, and noisy.
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