Dispute Operations Group Lead

6 days ago


San Francisco, California, United States Cash App Full time
Job Description

Cash App is seeking a highly motivated and experienced individual to lead and drive the Risk Dispute Operations function. The Dispute Operations Group Lead will be responsible for managing a growing operations team, associated key performance indicators (KPIs), and the systems and tools used to action, document, and retain related to Disputes and investigations.

Key Responsibilities:
  • Manage and Lead the Risk Dispute Operations Team: Ensure the team is equipped to identify, prevent, and resolve dispute activity within the Cash App platform.
  • Develop and Implement Risk Management Strategies: Collaborate with cross-functional teams to develop and implement risk management strategies to mitigate potential disputes and ensure compliance with regulatory requirements.
  • Monitor and Analyze Dispute Activity: Utilize data analytics to monitor and analyze dispute activity, identifying trends and areas for improvement.
  • Collaborate with Stakeholders: Partner with product, engineering, and other operational teams to ensure effective communication and collaboration to resolve disputes and improve the overall customer experience.
  • Develop and Maintain Policies and Procedures: Develop and maintain policies and procedures to ensure compliance with regulatory requirements and industry best practices.
Requirements:
  • 8+ years of relevant experience: In risk management, dispute resolution, or a related field.
  • Strong analytical and problem-solving skills: Ability to analyze complex data and develop effective solutions.
  • Excellent communication and leadership skills: Ability to effectively communicate with cross-functional teams and lead a high-performing team.
  • Knowledge of regulatory requirements: Familiarity with regulatory requirements related to risk management and dispute resolution.


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