Customer Service Associate

4 weeks ago


Jacksonville, Florida, United States StevenDouglas Full time
Customer Support Representative

We are seeking a skilled Customer Support Representative to join our team at StevenDouglas. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize provided scripts and guidelines to ensure consistent and high-quality support.
  • Document all customer interactions and support calls.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and effective support.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic MS Office skills and proficiency in using technical tools and software.
  • Strong problem-solving and analytical skills.

As a Customer Support Representative at StevenDouglas, you will have the opportunity to work with a dynamic team and make a real impact on our clients' experiences. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.



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