Customer Service Representative

4 days ago


La Porte, Texas, United States Graybar Full time

As a key contact for customers, you will serve as their primary liaison to ensure total satisfaction. This role involves interacting with customers on an ongoing basis, entering orders, handling requests, and providing timely support in a professional and courteous manner.

The responsibilities of this position include:

  • Ensuring every customer experience is top-notch in quality
  • Handling incoming and outgoing customer calls and written correspondence in a professional, timely manner
  • Taking an active role in selling Graybar goods and services on inbound calls
  • Providing support on product selection and application
  • Coordinating customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims

This role requires strong communication skills, a passion for customer service, and the ability to handle various customer situations with enthusiasm and tact. A minimum of 2 years of experience and a 2-year or 4-year degree are preferred.



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