Customer Service Coordinator

5 days ago


La Porte, Texas, United States USALCO Full time
About the Job

This is a unique opportunity to join USALCO as a Customer Service Representative, where you will provide exceptional customer service to external customers across the United States. As a key member of our team, you will be responsible for ensuring a positive and consistent customer experience with every interaction.

The successful candidate will have a strong ability to understand customer requirements and interact with customers in a friendly and professional manner. You will also possess excellent communication skills, attention to detail, and the ability to multi-task with minimal supervision.

We are looking for a self-starter who can work independently in a team environment and adapt to different communication styles. A developed business acumen and knowledge of Microsoft Office are essential for this role. If you have a college degree and at least 5 years of prior experience within a chemical manufacturing environment, we encourage you to apply.

As a Customer Service Representative, you will be responsible for:

  • Order Management (PO Receipt and acknowledgement / Sales order entry into Ross / Revisions / Monitoring) to ensure orders are processed to meet customer requirements.
  • Extensive external and internal customer contact through order handling, problem solving, and fielding general inquiries.
  • Maintaining solid customer relationships by handling questions and concerns with speed, accuracy, and consistency.

We estimate that the salary for this position will be around $65,000 - $75,000 per year, depending on location and experience.



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