Healthcare Liaison Specialist

3 weeks ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

Serenity Healthcare, LLC is seeking a skilled Healthcare Liaison Specialist to join our team.

Job Overview:

We are looking for a detail-oriented and organized individual who can effectively communicate with patients and healthcare providers.

About the Role:

  • Respond to inbound calls, emails, and questions in a timely and professional manner
  • Complete new patient intakes to facilitate their healing journey
  • Maintain compliance with HIPAA regulations and standards
  • Educate patients about TMS and Ketamine treatments
  • Collaborate with clinics for seamless patient care

Key Responsibilities:

  • Coordinate patient care with healthcare providers
  • Ensure patient satisfaction and loyalty
  • Maintain accurate records and documentation
  • Work closely with clinics to ensure seamless patient care

Requirements:

  • High School Diploma or GED required
  • Strong patient-first mindset and previous customer service experience
  • Excellent verbal and written communication skills
  • Basic math skills
  • De-escalation techniques and ability to connect with individuals

Benefits:

  • Average salary range: $52,000 - $62,000 per year, depending on experience
  • Comprehensive insurance benefits (Medical, Dental, Vision) and 401K plan
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
  • Access to corporate onsite gym, game room, and other amenities


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