Technical Service Operations Specialist

4 days ago


Marlborough, Massachusetts, United States IPG Photonics Full time
Service Operations Support Role

We are seeking a highly motivated and experienced Technical Service Operations Specialist to join our North America Service team at IPG Photonics. The ideal candidate will be the main point of contact for requests related to our CRM and other IT systems, analyzing data to identify trends, issues, and opportunities for improvement.

This role is responsible for developing and maintaining metrics, reports, and dashboards to monitor service performance. The successful candidate will also collaborate with service engineers and other departments to resolve operational issues and support the planning and coordination of service activities and projects.

Key Responsibilities:
  • Analyze data to identify trends, issues, and opportunities for improvement.
  • Develop and maintain metrics, reports, and dashboards to monitor service performance.
  • Collaborate with service engineers and other departments to resolve operational issues.
  • Support the planning and coordination of service activities and projects.

We are looking for a diligent, hardworking individual who can learn new systems and processes rapidly, work with little supervision, and deliver outstanding work at all times. The estimated annual salary for this position is $85,000 - $110,000 based on industry standards and location.

Requirements:
  • Minimum 3 years of experience with CRM and/or Service Software in a manufacturing environment.
  • Experience with MS Dynamics NAV 2017 or equivalent ERP preferred.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.


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