Client Relationship Manager
2 weeks ago
Are you passionate about live events? From concerts to sports games, these experiences create unforgettable moments for friends and family. At TicketManager, we are dedicated to the live events industry, where companies invest significantly to foster connections and memories.
As an Account Manager at TicketManager, you will play a vital role in supporting both Enterprise and SMB accounts, ensuring exceptional customer satisfaction and product adoption. Your contributions are essential in helping our partners maximize their investment in TicketManager.
*This position is based in our Mesa, AZ office from Monday to Friday*
Desired Skills and Experience:
- Bachelor's Degree Required
- 1-3 years of experience in a collaborative, data-oriented environment
- Background in customer service or success is advantageous
- Experience in sports, entertainment, or hospitality is preferred
- Excellent interpersonal skills for effective negotiation and communication
- Strong organizational abilities to manage multiple projects simultaneously
- Proven skills in presentation and executive meeting coordination
- Self-driven individual who consistently exceeds expectations
- High personal integrity, ethics, and credibility
- Familiarity with standard corporate tools such as JIRA and CRM systems
- Ability to excel in a fast-paced, client-facing environment
Responsibilities:
- Assist the Revenue team in enhancing customer engagement, satisfaction, and product renewal
- Evaluate customer engagement to identify proactive initiatives that boost product usage and adoption
- Acquire essential skills for successful expansion sales at the enterprise level
What TicketManager Offers:
- Competitive salary range of $55,000-$75,000 (based on experience)
- Potential for performance bonuses
- In-office role with a Monday to Friday schedule
- 401k with Company Match
- Comprehensive Health Benefits (Medical, Dental, Vision)
- Unlimited Paid Time Off
- Regular team-building events and volunteering opportunities
- Exciting company perks
- Consistent recognition as a fast-growing private company
- Awarded as one of the Best Places to Work by leading publications
- Impressive 4.6 out of 5 rating on Glassdoor
- Trusted by over 4,000 well-known global companies, including numerous Fortune 500 firms
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