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**Assistant Site Manager

2 months ago

Covina, California, United States Bliss Car Wash Full time
Job Description

**About Us**

At Bliss Car Wash, we're passionate about making a difference one car at a time. We're a team of water warriors dedicated to conserving water and providing exceptional customer experiences.

**Job Summary**

We're seeking an experienced and charismatic Assistant Site Manager to lead our customer experience team. As a key member of our site operations team, you'll be responsible for ensuring a positive experience for our guests and providing a safe and efficient work environment for our employees.

**Key Responsibilities**

  • Manage site staff and maintain a clean and efficient site.
  • Assist with daily paperwork and provide direction to staff in the manager's absence.
  • Train the team on internal and external programs to build customer loyalty through our membership program.
  • Provide daily direction to staff and ensure safety and compliance procedures are being followed.
  • Stay in regular communication with the Site Manager and provide strong problem-solving skills.
  • Follow through on site open/close process and ensure the site is fully operational during business hours.
  • Responsible for creating a culture and level of interaction to ensure exceptional customer caring.
  • Accountable for providing strong, positive, and proactive leadership to the team while providing direction, training, and feedback.
  • Sustain a high level of product knowledge and product preparation.
  • Maintain a safe work environment for employees, vendors, and guests.
  • Perform after-hours site cleaning by following the schedule.
  • Maintain designated work areas clean and organized.
  • Be a team player.
  • Responsible for compliance with local, state, and federal laws as well as internal audits. Notify the manager when malfunctions occur.

**Non-Essential Job Duties**

  • May perform similar and incidental duties as required by Management.

**Job Qualifications**

  • Maintain the highest level of customer caring at all times.
  • Ability to adapt to the ever-changing high-volume retail environment.
  • Have the capacity to take initiative when problems arise.
  • Flexibility to adapt in a variety of situations.
  • Have attention to detail with the capability to prioritize and meet deadlines.
  • Ability to work varied hours/days as business dictates.
  • Demonstrates ability to improve staff performance through motivation, training, and setting clear expectations.

**Leadership Skills**

  • Excellent verbal communication skills for dealing with peers and senior management.
  • Must be able to lead, support, and contribute to team goals.

**Language Skills**

  • Ability to communicate in English.
  • Clearly communicate operational concerns with Management and co-workers.

**Reporting Relationships**

  • Reports to the Site Manager.

**Working and Environmental Conditions**

  • Works outdoors with exposure to fumes from vehicles, equipment, and cleaning solvents.
  • Constant fluctuation in temperature and conditions.
  • Noise and vibration exposure.

**Physical Demands**

  • Must have the ability to lift up to 30 lbs.
  • Ability to stand or walk for extended periods of time.
  • Flexible hours, night and day, weekends, and holidays.
  • Ability to operate all related equipment.

**Equal Opportunity Employer**

Bliss Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.