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Residential Support Specialist

2 months ago

New York, New York, United States Housing Works Full time
Position Overview:

The Scatter-site Health and Housing Project (SHIP) is in search of a dedicated Residential Case Manager to provide essential in-home support services to individuals and families. This role is focused on fostering independent living within a supportive housing framework through comprehensive case management services. The primary objective is to empower clients by enhancing their skills across various life domains and preparing them for permanent housing upon completion of our program.

Key Responsibilities:
  • Manage a caseload of 24 clients, ensuring personalized attention and support.
  • Maintain compliance with program requirements by timely completion of individualized treatment plans, assessments, and progress notes while ensuring confidentiality.
  • Conduct housing meetings for clients sharing accommodations to facilitate communication and support.
  • Engage in regular contact with clients, including mandatory monthly home visits.
  • Monitor clients' health conditions, including viral suppression, and make necessary referrals to healthcare services.
  • Assist new residents with their transition into apartments, including setup and orientation.
  • Provide referrals for additional services such as substance use support, nutrition, and mental health, prioritizing internal resources when possible.
  • Ensure organized and accurate documentation of client information.
  • Offer crisis intervention and mediation as required.
  • Collaborate with other case managers to provide backup support when needed.
  • Coordinate care across health, mental health, and substance abuse services to meet the diverse needs of clients.
  • Participate in weekly supervision and team meetings, prepared to discuss casework challenges and successes.
  • Utilize public transportation to accompany clients as necessary.
  • Communicate effectively to advocate for clients' needs.
  • Contribute to team objectives by achieving related results.
  • Engage in planning and executing client activities as directed by program administrators.
  • Adhere to agency policies and procedures to maintain operational standards.

Minimum Qualifications:
  • Bachelor's degree in a relevant field or a Bachelor of Social Work (BSW) with a commitment to ethical social work practices, or a High School diploma with a minimum of three years of experience working with chronically homeless individuals and those with mental health challenges.
  • Experience in supporting individuals affected by mental health and chronic conditions.
  • Familiarity with trauma-informed care approaches.
  • A minimum of three years of case management or related experience in housing program operations.
  • Proficiency in electronic health records systems and Microsoft Office Suite.
  • Strong organizational and time management skills.
  • Excellent interpersonal skills with a collaborative team approach.
  • Bilingual proficiency in English and Spanish is preferred.