IT Service Desk Team Lead
4 weeks ago
IT Service Desk Team Lead Position
At Crescent Solutions, we are seeking an experienced IT Service Desk Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support specialists in providing exceptional service to our internal customers.
Key Responsibilities:
- Lead a team of technical support specialists in providing technical support to internal customers.
- Develop and implement processes and procedures to improve service delivery and customer satisfaction.
- Monitor and analyze service desk metrics to identify areas for improvement.
- Collaborate with other IT teams to ensure seamless service delivery.
- Provide technical guidance and support to team members.
Requirements:
- 5+ years of experience in a technical support role, with at least 2 years of experience in a leadership position.
- Excellent communication and leadership skills.
- Strong technical knowledge of computer systems and software.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Work Environment:
- Ability to work in a team environment.
- Ability to work in a fast-paced environment.
- Ability to travel occasionally.
Education:
- Bachelor's degree in Computer Science or related field.
Why Join Us:
- Opportunity to work with a dynamic and growing company.
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
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