Senior Director of Unified Endpoint Management
2 weeks ago
We are seeking a highly experienced Senior Director to lead our Unified Endpoint Management (UEM) division. This critical role will oversee the implementation, maintenance, and optimization of our UEM platform, ensuring seamless management of diverse device ecosystems, including Windows, Mac, iOS, and Android. The successful candidate will lead a team of approximately 15 people, including direct reports, team members, and external contractors, within a larger organization.
Key Responsibilities- Oversee the implementation, maintenance, and optimization of the UEM platform
- Consolidate technologies to manage a migration to a single UEM platform
- Manage diverse device ecosystems, including Windows, Mac, iOS, and Android
- Develop and implement policies for device lifecycle management
- Lead image management for various operating systems
- Implement and maintain security policies across all managed devices
- Ensure compliance with industry standards and regulations
- Manage a team of approximately 15 people, including direct reports, team members, and external contractors
- Apply product management principles to UEM solutions
- Utilize SAFe and Agile methodologies in project execution and team management
- Drive strategic decisions regarding UEM platform evolution and integration
- Oversee hardware refresh cycles and OS upgrade strategies
- Collaborate with security teams to address endpoint-related threats and vulnerabilities
- Establish and manage relationships with hardware suppliers and software vendors
- Oversee budget management and maintain fiduciary responsibility
- Drive innovation in endpoint management technologies
- Aid other teams in the adoption of new technologies and innovations
- Support compliance efforts by maintaining and documenting procedures and reporting systems
- Undergraduate degree and/or equivalent combination of experience, education, and certification
- 10+ years of technology leadership experience with a blend of deep technical knowledge and a customer-focused mindset
- 6+ years managing direct reports and Service Provider teams
- 5+ years experience delivering large-scale endpoint management technology solutions
- Extensive experience with UEM platforms, preferably including Bigfix, Intune, Workspace One or similar
- Experience in managing global teams and initiatives
- Experience working with remote and offshore development teams
- Strong understanding of various operating systems (Windows, Mac, iOS, Android)
- Experience with endpoint security and compliance in enterprise environments
- Proven track record in managing large-scale device management projects
- Demonstrated ability in design thinking and understanding user journeys
- Proven track record in utilizing data and analytics to drive decision making
- Strong innovation skills and ability to adapt to rapidly changing technological landscapes
- Excellent communication and stakeholder management skills
- Knowledge of compliance requirements in technology environments
- Functional knowledge of SAFe/Agile framework
- Functional knowledge of Product Management
- Graduate Degree in Information Technology, Management or related discipline
- 5+ years experience leading and engaging highly technical architecture, engineering and operations teams
- 5+ years of hands-on technical experience in digital infrastructure and/or development teams
- Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision
- Comfortable applying a combination of qualitative and quantitative methods to define success
- Expert problem solver that is able to solve challenges across people, process and technology
- Ability to build strong relationships and network throughout the broader IT community
- Experience in the security, implementation and operational support of mission-critical products
- Strong influencing skills and an ability to overcome barriers while driving change
- Experience in researching emerging technologies and trends, standards, and products
- Experience in developing technology roadmaps and strategies
- This role reports directly to the Vice President and is part of the leadership team of the Technical Workplace Products tower
- The position plays a key role in the company's global digital transformation initiatives
- Change management skills are crucial for driving adoption of new technologies and practices
- The successful candidate will be expected to balance innovation with compliance and security needs
- Performance will be measured on factors such as successful technology adoption rates, user satisfaction, system performance, and efficiency of operations
- Travel may be required to support global initiatives and collaborate with international teams
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