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Healthcare Support Specialist

2 months ago

Cumberland, Maryland, United States UPMC - Pittsburgh Medical Center Full time
Job Overview

Are you a dedicated Medical Assistant seeking a role that fosters professional growth and offers a rewarding experience in patient care? If you are enthusiastic about enhancing patient experiences and want to be part of a supportive environment, UPMC - Pittsburgh Medical Center's Clinics & Practice Float Pool is an excellent fit for you.

This position operates on a Monday to Friday schedule during daytime hours, providing flexibility as you cover various practices as needed.

*Candidates will be assigned to the appropriate job title based on their qualifications and experience. The compensation rates provided are for the Medical Assistant position.

As a Medical Assistant, your role will involve assisting healthcare providers with diverse patient care tasks, including administrative, environmental, and organizational responsibilities, all aimed at ensuring patient satisfaction.


Key Responsibilities:
  • Manage patient schedules and facilitate smooth patient flow.
  • Escort patients to examination or procedure rooms.
  • Assist patients with mobility, dressing, specimen collection, and preparation for examinations.
  • Gather patient information and medical history; measure vital signs and conduct screenings as per provider protocols.
  • Communicate instructions to patients and their families.
  • Handle patient medical records in compliance with HIPAA and relevant regulations.
  • Prepare examination rooms and set up medical instruments and equipment according to departmental standards.
  • Maintain cleanliness of examination and procedure rooms, instruments, and equipment to uphold infection control standards.
  • Oversee inventory management of medical supplies and restock as necessary.
  • Adhere to guidelines set by regulatory agencies (e.g., OSHA, CLIA, PA Department of Health).
  • Ensure confidentiality of medical records and sensitive information.
  • Follow all policies and procedures of the UPMC Health System.
  • Perform phlebotomy, EKGs, and basic laboratory tests.
  • Assist physicians during medical procedures.
  • Document patient information accurately in medical records.
  • Answer phone calls and provide relevant information, including patient education as directed.
  • Obtain laboratory and imaging reports, hospital notes, and referral information.
  • Complete necessary forms and requisitions.
  • Schedule patient appointments.
  • Verify insurance coverage and patient demographic information.
  • Organize and manage patient charts to ensure proper documentation and filing.
  • Perform additional front office duties as required.


Qualifications:

  • A high school diploma or equivalent is mandatory.
  • Completion of a Medical Assistant program or equivalent experience in direct patient care is preferred.
  • Basic computer skills and familiarity with medical terminology, examination protocols, and treatment room duties are essential.


Licensure, Certifications, and Clearances:

  • CPR certification is required based on AHA standards, including both theoretical and practical components within 30 days of employment.
  • Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification is necessary.
UPMC is an Equal Opportunity Employer/Disability/Veteran