Field Service Technician

4 weeks ago


Phoenix, Arizona, United States Insight Global Full time
Job Summary

As a Field Service Technician with Insight Global, you will be responsible for the on-site installation, modification, and upgrading of all company product lines. This role requires strong problem-solving skills and the ability to work through ambiguous challenges. You will verify tool operation after installation or modification, coordinate with customers for proper post-installation operation of our equipment, and serve as a customer liaison for technical or administrative matters. Additionally, you will provide feedback to service, sales, and technical support groups on customer needs and requests.

Key Responsibilities
  • Perform on-site and off-site installations, including parts checks, machine move-ins, hardware setup/assembly, and mechanical leveling.
  • Cable and wire installation, including cable cutting, termination, and connection.
  • Assist senior installers with operation checks, interlock checks, and total operation checks.
  • Provide technical support and troubleshooting assistance to customers.

Requirements
  • 3-5 years of experience working in a mechanical troubleshooting/maintenance/repair role.
  • Strong ability to problem solve and work through ambiguous challenges.
  • Must be open to 90% travel across the US.

Benefits
  • Medical, dental, and vision insurance.
  • HSA, FSA, and DCFSA account options.
  • 401k retirement account access with employer matching.
  • Paid sick leave and/or other paid time off as provided by applicable law.


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