Retail Support Specialist
2 days ago
Position Summary
The Customer Service Associate is a key contributor to the success of Royal Farms, responsible for delivering excellent customer experiences and supporting store operations. This role involves working collaboratively with the leadership team to achieve store-level goals and executing various tasks related to customer service, food service, and general maintenance.
Main Responsibilities
- Provide exceptional customer service by creating a positive and engaging shopping environment, responding to customer inquiries, and resolving issues promptly.
- Operate cash registers, scan items, and bag merchandise while maintaining accurate cash handling procedures.
- Monitor Self-Checkout transactions, troubleshoot equipment issues, and educate customers on how to use the Self-Checkout system effectively.
- Prepare made-to-order food and beverages, replenish products and supplies, and check expiration codes to ensure a well-stocked store.
- Contribute to a safe working environment by reporting any hazards or incidents to leadership and maintaining a clean, organized workspace.
Required Skills
- Must be at least 17 years old and possess strong written, verbal, and interpersonal communication skills.
- Should have organizational skills, decision-making skills, and basic math skills.
- Must be able to lift and carry 50 pounds and stand for up to eight hours per day.
Compensation Package: Estimated salary $45,000 - $60,000 per year based on experience and location.
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