Service Writer

2 weeks ago


Plainfield, New Jersey, United States Midas Full time
Midas Service Writer Job Description

We are seeking a highly skilled and experienced Service Writer to join our team at Midas. As a Service Writer, you will play a critical role in ensuring the success of our operations by providing exceptional customer service, managing inventory, and overseeing the work of our technicians.

Key Responsibilities:
  • Deliver outstanding customer service by listening to and consulting with customers to understand their needs and preferences.
  • Oversee complete vehicle inspections and make comprehensive recommendations to customers, including building computerized repair orders and sourcing parts.
  • Deliver and discuss pricing estimates with customers, promoting shop service specials and ensuring customer satisfaction.
  • Manage and direct automotive and general service technicians in the operation of the shop, including overseeing inspections, diagnosing, and repairing domestic, European, and Asian cars and light trucks.
  • Maintain accurate inventory counts and be responsible for any inventory losses.
  • Ensure the overall cleanliness and organization of the facility, including environmental compliance.
  • Update and submit daily sales reports to Corporate.
Requirements:
  • A minimum of 2 years of service writer experience.
  • General automotive knowledge.
  • Excellent customer service disposition.
  • Good communication skills.
  • Strong POS computer and Internet skills.
  • Team building skills.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid driver's license.

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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