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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Potbelly Corporate. As a key member of our management team, you will be responsible for leading our restaurant operations and ensuring that our customers receive an exceptional dining experience.
Key Responsibilities- Leadership and Development: Train, coach, and develop our restaurant staff to ensure they have the skills and knowledge needed to provide excellent customer service and maintain high-quality food standards.
- Operational Excellence: Effectively manage and maintain our restaurant operations, including scheduling, inventory management, and cash handling procedures.
- Customer Satisfaction: Ensure that our customers receive an exceptional dining experience by maintaining high-quality food standards, providing excellent customer service, and addressing any customer complaints or issues in a timely and professional manner.
- Marketing and Promotions: Develop and implement marketing and promotional strategies to drive sales and increase customer engagement.
- Financial Management: Manage and control our restaurant's financial performance, including budgeting, forecasting, and cost control.
- Experience: Minimum of 2 years of experience in a restaurant management role, preferably in a fast-casual or casual dining environment.
- Skills: Strong leadership and communication skills, with the ability to motivate and develop a team. Excellent customer service skills, with the ability to handle customer complaints and issues in a professional manner. Strong analytical and problem-solving skills, with the ability to manage and control financial performance.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality, business, or a related field preferred.
- Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match.
- Opportunities for Advancement: We offer opportunities for career advancement and professional growth, with a focus on developing our team members' skills and abilities.
- Fun and Dynamic Work Environment: We have a fun and dynamic work environment, with a focus on teamwork and collaboration.
