Assistant District Manager II

2 weeks ago

Annapolis, Maryland, United States Liberty Military Housing Full time
Overview

At Liberty Military Housing, we're dedicated to providing military families with comfortable, well-maintained homes in inviting communities across the United States. Our highly trained team of professionals brings a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

We take pride in helping our employees develop personally and professionally, providing an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture, where we put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success.

Responsibilities

As a Liberty Military Housing Assistant Property Manager, you will be responsible for assisting the District Manager with the day-to-day operations of a multi-family residential community. Your responsibilities will include resident relations, customer service follow up, supervision of on-site personnel, and various administrative functions.

Key Responsibilities:
  • Directly responsible for the bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
  • Assisting the District Manager with the community budget and achievement of operational and financial goals.
  • Assists with various duties, including training, coaching, and supervision of office staff.
  • Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
  • Maintains accurate records of all bookkeeping transactions; adjusts ledgers, prepares and reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
  • Provides constant vendor/contractor communications concerning billing and invoicing.
  • Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
  • Assists and mentors Customer Service Representatives and other office staff with duties and resident relations.
  • Performs other general office duties, i.e., phones, filing, special projects, and assignments, as needed.
  • Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
  • Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
  • May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH's quality standards.
  • Participates and attends various department or regional meetings, seminars, or work-related events.
Qualifications

Position requires 2 or more years of residential property management, supervisory experience preferred. Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e., Yardi, Payscan). Fair Housing certification, if not certified, must be obtained within 2 weeks of employment. Effective communication and interaction with management team, military partners, co-workers, vendors, or residents; sufficient to exchange or convey information and to give and receive work direction. Strong customer service and interpersonal skills. Ability to multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved. Must possess a positive and professional demeanor in all interactions, under all circumstances. Ability to operate a motor vehicle (valid license required). Must be available to work a flexible schedule, including weekends, off-hours, and emergencies, as required. Knowledge of OSHA laws and regulations. Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

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