Assistant District Manager II

4 weeks ago

Annapolis, Maryland, United States Liberty Military Housing Full time
Job Summary

We are seeking a highly skilled Assistant District Manager II to join our team at Liberty Military Housing. As a key member of our property management team, you will be responsible for assisting the District Manager with the day-to-day operations of a multi-family residential community.

Key Responsibilities
  • Assist the District Manager with resident relations, customer service follow-up, and supervision of on-site personnel.
  • Directly responsible for the bookkeeping of the community, including paying bills, creating and receiving purchase orders, and processing A/P, A/R, delinquencies, collections, and invoicing.
  • Assist with various duties, including training, coaching, and supervision of office staff.
  • Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
  • Maintains accurate records of all bookkeeping transactions; adjusts ledgers, prepares and reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
  • Provides constant vendor/contractor communications concerning billing and invoicing.
  • Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
  • Assists and mentors Customer Service Representatives and other office staff with duties and resident relations.
  • Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed.
  • Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
  • Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
  • May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH's quality standards.
  • Participates and attends various department or regional meetings, seminars, or work-related events.
Requirements
  • Position requires 2 or more years of residential property management, supervisory experience preferred.
  • Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
  • Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
  • Effective communication and interaction with management team, military partners, co-workers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.
  • Strong customer service and interpersonal skills.
  • Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
  • Must possess a positive and professional demeanor in all interactions, under all circumstances.
  • Ability to operate a motor vehicle (valid license required).
  • Must be available to work a flexible schedule, including weekends, off-hours and emergencies, as required.
  • Knowledge of OSHA laws and regulations.
  • Ability to travel to other regional locations for work, training, meetings and other work-related activities.
What We Offer
  • Medical/Dental/Vision Insurance*.
  • Life and AD&D Insurance.
  • 401k Retirement Plan w/company match.
  • Employee Stock Ownership plan.
  • Incentive Bonus Program.
  • 10 Paid Holidays per year.
  • 40 hours Paid Sick Leave per year**.
  • 80 hours Paid Vacation per year**.

*Medical/Dental/Vision insurance eligible after 30 days of full-time employment. **Vacation and sick time are based on the employee's hire date.

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